The call center software is developing at a frantic pace. New versions of the software should be released several times a quarter and even several times a month.
Update for call center software.
There are several reasons for this dynamic:
First, new technologies are emerging, as a result, the equipment is being improved and that, in turn, requires software changes.
Secondly, the needs of users are growing, requirements are increasing and the needs are changing for call center software.
Therefore, it is necessary to monitor changes in the call center software and to update it in a timely manner.
/ If you do not update
There are many sources for obtaining information on software.